> ## Documentation Index
> Fetch the complete documentation index at: https://docs.knowlix.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Repairs

Knowlix Repairs manages the complete repair lifecycle for products returned by customers. Track incoming damaged items, document repair work with parts and labor, invoice customers for non-warranty repairs, and coordinate return delivery of repaired products.

**Key features:**

* Repair order creation linked to original sales returns
* Parts tracking with add, remove, and recycle operations
* Warranty designation bypassing customer billing
* Stage-based workflow (Confirmed, Under Repair, Repaired)
* Integration with sales orders and inventory

***

## Repair Workflow

The complete return-and-repair process follows three stages:

1. **Process return** from customer (reverse transfer from original delivery)
2. **Create repair order** for returned product
3. **Return repaired product** to customer

***

## Creating Repair Orders

Navigate to **Repairs** and click **New**.

**Required fields:**

* **Customer**: Person to invoice and receive repaired product
* **Product to Repair**: Select damaged product from catalog
* **Product Quantity**: Amount requiring repair
* **Return**: Link to the return order from which product originated

**Additional fields:**

* **Under Warranty**: Check if repair covered by warranty (customer not charged for parts)
* **Scheduled Date**: Planned repair completion date
* **Responsible**: Team member assigned to perform repair
* **Tags**: Classification for filtering and reporting

\[Screenshot: Repair order form]

***

## Parts Management

Track all components used in repairs through the **Parts** tab.

Click **Add a Line** for each part involved.

**Part types:**

* **Add**: Component being installed in the product
* **Remove**: Component being extracted from the product
* **Recycle**: Extracted component saved for future use or repurposing

For each part line, specify product, demand quantity, unit of measure, and mark as used when work completed. Update the **Done** column with actual quantities used versus planned.

**Repair Notes:** Add internal technician notes in the **Repair Notes** tab for guidance during the repair process.

***

## Processing Repairs

**Confirm Repair:** Click to move order to Confirmed stage and reserve required components. System shows component availability in the Forecasted column.

**Start Repair:** Click to move to Under Repair stage when work begins.

**End Repair:** Click when repairs complete to advance to Repaired stage.

If unused parts remain when ending repair, system prompts to confirm quantities. Validate to finalize or discard to adjust part tracking.

***

## Invoicing and Customer Return

**Warranty repairs:** No invoice required. Proceed directly to returning repaired product.

**Non-warranty repairs:** Click **Create Quotation** to generate a sales quote pre-populated with all parts used and repair costs. Confirm and invoice customer before or alongside product return.

**Returning product to customer:**

From the original sales order, open the delivery record and click **Return** to create a new outbound delivery for the repaired product. Validate delivery when product shipped back to customer.

***

## Best Practices

Document repair notes thoroughly for each order to build a knowledge base of common failure patterns. Track warranty versus non-warranty repairs separately to analyze product quality trends. Link repair orders to original sales orders for complete customer history visibility.

**💡 Your Knowlix:**
*"Show me all open repair orders"* or *"How many warranty repairs were processed last month?"*