Overview
Knowlix offers optional premium services that extend the platform’s capabilities beyond core features. These services are designed to solve specific business needs, from sending SMS messages to automating document processing with AI. Premium services operate on a credit-based system. Each service uses credits when activated, ensuring you only pay for what you use. Credits are purchased in advance and consumed as you utilize the services. 💡 Pro Tip: Ask Your Knowlix about available services: “What premium services does Knowlix offer?” or “How many SMS credits do I have left?”Note: Many Knowlix subscriptions include trial credits for premium services, allowing you to test features before committing to larger credit purchases.
Available Premium Services
Knowlix provides several premium services, each designed for specific use cases. Below are some of the most commonly used services.Communication Services
SMS Messaging Send text messages directly from Knowlix to customers, leads, or team members. Perfect for appointment reminders, order confirmations, or urgent notifications. Use cases:- Appointment reminders
- Delivery notifications
- Two-factor authentication
- Marketing campaigns
Document Automation
Document Digitization Transform scanned documents and PDFs into structured data using OCR (Optical Character Recognition) and AI. Automatically extract key information from invoices, receipts, and contracts. Use cases:- Invoice processing automation
- Expense report digitization
- Contract data extraction
- Resume parsing for recruitment
Data Enrichment
Contact Enrichment Automatically populate contact records with publicly available business information, including company size, industry, social media profiles, and key personnel. Use cases:- Enriching lead data for better qualification
- Completing customer profiles
- Research automation
- Data quality improvement
Integration Services
Third-Party Connectors Pre-built integrations with popular external platforms and services, enabling data synchronization and workflow automation across tools. Available connectors vary by subscription and region. Check your Knowlix Marketplace for currently available services. 💡 Discover Services: Navigate to System Settings → Premium Services to browse the full catalog of available services for your account.Using Premium Services
Premium services are designed for seamless integration with Knowlix. No complex setup or configuration is required for most services.Activating a Service
Services activate automatically when you first use them. For example, clicking the SMS icon in a contact record triggers the SMS service. General activation flow:- Navigate to where the service is available (e.g., a contact record for SMS)
- Click the service button or icon
- Complete the action (write your message, upload your document, etc.)
- Confirm the action
- Credits are automatically deducted from your balance
First Use: When using a service for the first time, Knowlix may prompt you to review pricing and credit requirements before proceeding.
Example: Sending an SMS
Step-by-step:- Open the Contacts module
- Select a contact with a phone number
- Click the SMS icon next to the phone number field
- A message composer appears
- Write your message in the text field
- Click Send SMS
- The message is sent and logged in the contact’s activity feed
- Credits are deducted automatically
Monitoring Credit Usage
Each time you use a premium service, the appropriate number of credits is deducted from your account balance. You can monitor your balance in real-time. To check your credit balance:- Navigate to System Settings
- Scroll to the Premium Services section
- Click View My Services
- See current balances for all active services
Credit System
How Credits Work
Each premium service has its own credit pool. Credits are service-specific and cannot be transferred between services (e.g., SMS credits cannot be used for document digitization). Credit consumption varies by:- Service type: Different services use different amounts of credits per action
- Action complexity: More complex operations consume more credits
- Geographic factors: For SMS, destination country affects credit cost
- Document size: For digitization, page count or document size may affect cost
Credit Packs
Credits are sold in pre-defined packs, typically ranging from small starter packs to large enterprise volumes. Typical pack structure:| Pack Size | Credits | Best For |
|---|---|---|
| Starter | 10-50 | Testing and occasional use |
| Standard | 100-250 | Regular monthly usage |
| Professional | 500-1000 | High-volume users |
| Enterprise | 2000+ | Organization-wide deployment |
Note: Credits do not expire. Unused credits remain available indefinitely for future use.💡 Cost Optimization: Purchase larger packs if you use services regularly. The per-credit savings can add up significantly over time.
Purchasing Credits
Automatic Purchase Prompts
When you attempt to use a service without sufficient credits, Knowlix automatically prompts you to purchase more. You can complete the purchase without leaving your workflow. Purchase flow:- Action requires credits you don’t have
- Purchase prompt appears
- Select desired credit pack
- Complete payment
- Credits are added immediately
- Return to your original task
Manual Credit Purchase
You can proactively purchase credits before you need them to avoid interruptions during important tasks. To manually purchase credits:- Go to System Settings
- Navigate to Premium Services
- Click View My Services
- Select the service you want to add credits to
- Click Buy Credits
- Choose your desired pack
- Complete the checkout process
Credit Alerts and Notifications
Avoid running out of credits unexpectedly by configuring low-balance alerts.Setting Up Alerts
To configure credit alerts:- Navigate to System Settings → Premium Services
- Click View My Services
- Select the service you want to monitor
- Set the Email Alert Threshold (e.g., alert when credits fall below 50)
- Choose Email Alert Recipients (who should be notified)
- Save your settings
- Set thresholds high enough to allow time for purchasing before running out
- Include multiple recipients (the service user and a backup, like a manager or admin)
- Adjust thresholds seasonally if usage patterns vary (e.g., higher SMS usage during campaigns)
Service-Specific Information
SMS Service
Credit consumption: SMS credits are consumed based on message length and destination country. A single SMS credit may cover:- Short messages (70-160 characters) to local numbers
- Partial coverage for longer messages (split into multiple SMS parts)
- Variable rates for international destinations
Document Digitization Service
Credit consumption: Credits are typically consumed per page processed. Factors affecting cost:- Document resolution and quality
- Number of pages
- Complexity of extraction (simple invoices vs. complex contracts)
Contact Enrichment Service
Credit consumption: One credit is typically consumed per contact enriched, regardless of how much data is found. Data sources: Enrichment pulls from publicly available databases and company websites. Data availability varies by region and company size.Account Management
Multi-User Access
Premium service credits are shared across your Knowlix workspace. All authorized users draw from the same credit pool. Managing access: System administrators can control which users have permission to use credit-based services through role permissions. Usage tracking: View detailed logs of which users consumed credits and when through the service dashboard.Billing and Invoices
All credit purchases generate invoices automatically. These are available in your account for download and record-keeping. To access invoices:- Go to System Settings → Premium Services
- Click Billing History
- View and download past invoices
Troubleshooting
Service Not Available
Possible reasons:- Service not enabled for your subscription tier
- Geographic restrictions (some services are region-specific)
- Account permissions don’t include service access
Credits Deducted But Action Failed
If a service action fails after credits are deducted:- Check your internet connection
- Verify input data is correct (e.g., valid phone numbers for SMS)
- Review service status page for outages
Low Credit Balance
Best practices:- Set up email alerts as described above
- Purchase credits in larger packs for better value
- Monitor usage trends to anticipate future needs
Best Practices
Plan Your Usage
Track your monthly consumption for each service to understand your needs. This helps you purchase appropriately sized credit packs.Leverage Trial Credits
If your subscription includes trial credits, use them to test services before committing to large purchases.Consolidate Purchases
Coordinate with team members to purchase credits in bulk rather than multiple small purchases. This often provides better pricing.Monitor Quality
Review the output quality of automated services (like document digitization). If accuracy is low, check your input quality or consider manual processing for complex documents.Train Your Team
Ensure users understand credit consumption to avoid wasteful actions. For example, teach SMS users to craft concise messages to minimize credit use.Related Documentation
- SMS Messaging - Detailed SMS feature guide
- Document Management - Working with digitized documents
- Contact Management - Using enriched contact data
- System Administration - Managing service access
Need Help?
Ask Your Knowlix:- “How many SMS credits do I have?”
- “Buy 500 SMS credits”
- “Show me my premium services usage this month”
- “Set up a low credit alert for document digitization”
- “What premium services are available?”