Skip to main content
Knowlix AI Email lets you create professional email campaigns from scratch using a visual drag-and-drop editor. Manage your mailing lists, design newsletters, test before sending, and track performance — all from one interface.

​
Creating a New Mailing

Navigate to Email Marketing → Mailings and click New to start a new email campaign. You are presented with a library of pre-designed templates to choose from.
Email Template Selection
Choose from templates like Plain Text, Start From Scratch, Welcome Message, Event Promo, Newsletter, and more. Each template provides a ready-made layout that you can fully customize. Click any template to load it into the editor. At the top, fill in the campaign details:
  • Subject: The email subject line your recipients will see.
  • Recipients: Select Mailing List and choose which list to send to (e.g., “Newsletter”).
  • Tabs: Switch between Mail Body (content), A/B Tests (variants), and Settings (tracking options).

​
Designing Your Email

Once you select a template, the drag-and-drop editor opens with your email content on the left and the editing panel on the right.
Email Editor
The editor displays a live preview of your email. Click any element to select and edit it. The right panel has three tabs:

​
Blocks

Blocks Panel
The BLOCKS tab provides drag-and-drop content elements organized into categories:
  • Header: Left Logo, Left Text, Centered Logo, Cover, View Online.
  • Body: Title, Text, Comparisons, and more.
  • Content: Offer, Items, Features Grid, Alert, Rating, Blockquote.
Drag any block from the panel and drop it into your email layout to add new sections.

​
Customize

Customize Panel
The CUSTOMIZE tab appears when you click on a specific block. It lets you edit the selected element’s properties:
  • Layout: Set Columns and Height (Auto, 50%, 100%).
  • Background Color: Choose a background for the block.
  • Inline Text: Format text with heading levels (Header 1–3), bold, italic, underline, strikethrough, font color, alignment, lists, checkboxes, images, and links.
  • AI: Click the AI button to generate or rewrite content using AI assistance.

​
Design

Design Panel
The DESIGN tab controls the global appearance of your entire email:
  • Body Width: Choose between compact, medium, or full-width layouts.
  • Colors: Set Mailing Background and Content Background colors.
  • Typography: Configure font family, size, color, and style (Bold, Italic, Underline) for Heading 1, Heading 2, Heading 3, Text, and Links independently.
  • Primary Buttons: Adjust button size, font family, and border settings.

​
Managing Mailing Lists

Mailing Lists
Navigate to Mailing Lists in the top menu to manage your subscriber lists. Each list displays:
  • Total Contacts: The number of subscribers in the list.
  • Mailings: How many campaigns have been sent to this list.
  • Bounce %: Percentage of emails that failed to deliver.
  • Opt-Out %: Percentage of subscribers who unsubscribed.
  • Blacklist %: Percentage of blocked addresses.
Use the Import Contacts button to add subscribers from a file, or click Send Mailing to create a new campaign targeting this list.

​
Testing Before Sending

Before sending to your full audience, you can send a test email to verify everything looks correct.
Test Mailing
Click the Test button at the top of the editor. A dialog appears where you enter a recipient address to send a sample mailing. Click Send test to dispatch the test email, or use Schedule to set a future send date.

​
Campaign Overview

Mailings Dashboard
The Mailings dashboard lists all your email campaigns with key metrics: Date, Subject, Responsible, Sent count, Delivered %, Opened %, Clicked %, Replied %, and Status. Each campaign shows its current state — Draft, In Queue, Sending, or Sent — so you can track progress at a glance.

​
Reporting & Analytics

Mass Mailing Analysis
Navigate to Reporting to access the Mass Mailing Analysis dashboard. This view provides a visual breakdown of your campaign performance with bar charts showing results across all mailings. Track the rate of replies, clicks, and bounces to identify what works best and optimize future campaigns. Use the Measures dropdown and chart type toggles to switch between different visualization modes and metrics.